mau77 Privacy Policy

When you create an account and play on mau77, you share personal information with us—this page explains how we protect it, what we do with it, and what rights you have.

Our commitment is simple: we collect only the data we need to run the platform, verify your identity, process your payments, and keep you safe. We encrypt sensitive information, store it securely, and never sell it to third parties. If you have questions about your privacy on mau77, our support team is available during business hours to answer them. We also respect your right to access, update, or delete your data—just contact us to request.

This policy applies to all users of mau77 in jurisdictions where our service is legally available. It covers your account data, gameplay activity, payment information, and any communications between you and our team. We've written it plainly so you understand exactly what happens to your information on mau77.

What Data We Collect on mau77

We collect several categories of information when you use mau77. First, there's your account data: your name, email address, phone number, date of birth, and home address. We need this to verify who you are, send you account notifications, and comply with legal requirements in jurisdictions like Jakarta, Surabaya, and Bandung where we operate. We also collect government-issued ID details (national ID number, passport details, driver's license) as part of KYC (Know Your Customer) verification—this is required by law before you can withdraw funds.

Second, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, or online paymentwe don't store your bank account number directly. Instead, we store a tokenized reference—a secure code that lets us process future transactions without storing sensitive banking details. We also log deposit and withdrawal history so we can help with disputes and track your account activity. Third, we collect gameplay data: which games you play, your session history, tournament participation, and betting records. This information helps us investigate disputes fairly and detect fraud. Finally, we collect technical data: your IP address, device type, browser version, and the times you access mau77. This helps us maintain platform security and troubleshoot access issues.

How We Use Your Data on mau77

We use your account data primarily to provide the mau77 service. We verify your identity through KYC to meet legal requirements and prevent fraud. We use your email and phone to send account confirmations, withdrawal updates, and support responses—typically within 2–4 hours during business hours. We use your payment information to process deposits and withdrawals securely, and we share it only with our payment processors (banks, e-wallet providers, payment gateways) who handle the actual transactions. We never share your personal data with advertisers, marketers, or data brokers. Your gameplay data is used internally to investigate disputes, ensure game fairness, and monitor for unusual activity patterns that might indicate fraud or account abuse. During major events like Idul Fitri or Idul Adha, we may send you notifications about special tournaments, but only if you've opted in to promotional communications.

Account Data

Name, email, phone, address, date of birth. Used for identity verification and account management.

KYC Documents

Government ID details. Required by law before any withdrawal from your mau77 account.

Payment Data

Tokenized payment references, deposit and withdrawal history. Shared only with payment processors.

Gameplay Activity

Games played, session history, tournament participation. Used for dispute resolution and fraud detection.

How We Protect Your Data on mau77

We encrypt all data in transit between your device and our servers using SSL (Secure Sockets Layer) technology. Your sensitive information—passwords, KYC documents, payment tokens—is encrypted at rest using industry-standard algorithms. Our servers are hosted in secure data centres with physical access controls, regular security audits, and 24/7 monitoring. We limit access to your data to authorized mau77 staff members who need it to provide support, verify your account, or process disputes. We conduct annual security assessments and penetration testing to identify and fix vulnerabilities. If we discover a data breach, we notify affected users within 24 hours and cooperate with local authorities as required by law.

We retain your account data for as long as your mau77 account is active. If you close your account, we keep your data for up to 2–3 years to resolve disputes, verify historical withdrawals, and comply with anti-money-laundering regulations. After that period, we securely delete it. Your KYC documents are retained longer due to legal requirements—typically 3–5 years—then destroyed. If you request data deletion before the legal retention period expires, we honour the request except where law requires us to keep it. You can contact our support team to request deletion, and we'll respond within 10 business days.

Your Rights on mau77

You have the right to access all personal data we hold about you. You can request a copy of your complete mau77 profile—account details, KYC documents, gameplay history, payment records—by contacting our support team. We'll provide it in a readable format (typically email or PDF) within 10 business days at no charge. You also have the right to correct inaccurate information. If your address has changed, or your name is misspelled in our records, let us know and we'll update it promptly. You have the right to request deletion of your data, though we may retain some information if legal requirements demand it. Finally, you have the right to object to certain processing—for example, you can opt out of promotional emails by clicking the unsubscribe link or adjusting your communication preferences in your mau77 account settings.

If you believe mau77 has mishandled your personal data, you can file a complaint with your local data protection authority. We also maintain a dispute channel—contact our support team and we'll investigate your concern and respond within 14 days.

Cookies and Third Parties on mau77

We use cookies and similar tracking technologies to remember you when you log back into mau77, keep you logged in during your session, and remember your gameplay preferences. We do not use cookies for advertising or third-party tracking. Some cookies are essential to platform function (session cookies, security tokens). Others are optional (preference cookies that remember your game settings). You can disable optional cookies in your browser settings, though this may affect your mau77 experience. We also use basic analytics—counting page views, measuring load times, identifying common errors—to improve the platform. This data is anonymized and does not identify you personally.

We share your data with third-party processors only when necessary to operate mau77: payment processors handle your deposits and withdrawals, hosting providers store our servers, support software helps us answer your questions quickly. All third-party processors are contractually bound to protect your data and use it only for the purposes we specify. We don't share data with partners for marketing, research, or any use beyond providing the mau77 service. If a third party requests your data (law enforcement, court order, regulatory investigation), we comply only if legally required, and we notify you unless the law forbids us from doing so.

Contact Us About Privacy on mau77

If you have questions about how we use your data, want to request access to your mau77 information, or believe we've violated this privacy policy, contact our support team. We're available during business hours (Monday–Friday, 09:00–18:00 local time) via email, phone, or live chat. Response time is typically 2–4 hours. For urgent privacy concerns (suspected data breach, unauthorized access), mark your message as urgent and we'll prioritize it. You can also submit a formal data request, which we'll process within 10 business days as required by data protection law.

We're committed to transparency and fair handling of your personal information on mau77. This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We'll post any significant changes to this page and, if required, notify you by email. Your continued use of mau77 after updates take effect means you accept the updated policy. Thank you for trusting us with your data—we take that responsibility seriously.